525i Privacy Policy – How We Protect Your Information
User privacy is a priority at 525i. This policy clearly outlines the types of information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
Information We Collect from You
When you register and use 525i, we collect several categories of information to ensure the service operates safely and efficiently. Here are the types of information involved:
- Account information: Your full name, email address, phone number, and password provided during registration.
- Local payment information: Transaction details in Malaysian Ringgit (RM) processed via FPX, TNG eWallet, or other local banking methods. We do not store credit card information directly.
- Device and browser information: Device type, operating system, browser type, IP address, and screen resolution used when accessing the platform.
- Usage data: Pages visited, session duration, betting patterns, and in-platform activity for internal analytics purposes.
- Cookies: Small files stored in your browser to maintain your login session, language settings, and platform preferences.
All information is collected only when you interact directly with the 525i platform or through cookies activated during your visit.
How Your Information Is Used
Your personal information is used to create and maintain your account, process RM deposits and withdrawals, and verify your identity for the security of financial transactions.
Usage data helps us understand how users interact with 525i so we can improve the platform's design, speed, and content for a better experience.
Emails or notifications regarding your account, selected promotions, policy updates, or customer support responses are sent based on the contact information you provide.
Device information and login activity are analysed to detect suspicious access attempts, protect accounts from unauthorised use, and prevent fraud.
Cookies & Session Tracking
525i uses cookies to keep the platform running smoothly for every user. Cookies are small text files automatically stored in your browser when you visit our site.
Key functions of cookies on 525i:
- Session cookies: Maintains your login status throughout an active session so you do not need to sign in again each time you navigate to a new page.
- Preference cookies: Saves your selected language settings and display preferences.
- Analytics cookies: Helps us understand which pages are visited most frequently and how long users spend on the platform.
You can manage or disable cookies through your browser settings. However, some platform features may not function properly if cookies are turned off.
Data Retention & Security Measures
All information collected by 525i is stored on encrypted, secured servers. Access to user data is restricted to staff who require it solely to carry out service-related duties.
525i uses SSL encryption protocols to protect data in transit between your browser and our servers, ensuring that payment and account information is not exposed to third parties during transactions.
User data is retained for as long as the account remains active and for the period required for legal, accounting, or dispute resolution purposes. Once no longer needed, data will be securely deleted or anonymised.
While 525i takes all reasonable steps to protect your data, no system is entirely risk-free. You are also reminded not to share your account password with anyone.
Sharing Information with Third Parties
525i does not sell or rent users' personal information to any third party for marketing purposes. However, in certain situations, information may be shared with the following parties:
- Payment service providers: Transaction information is shared with Malaysia-based local payment processors responsible for handling RM deposits and withdrawals.
- Legal authorities: Where required by Malaysian law or a court order, 525i may disclose the necessary information to the relevant authorities.
- Technology partners: Infrastructure service providers that assist in operating the platform may access limited data under strict confidentiality agreements.
In all instances of data sharing, 525i ensures that recipients uphold data protection standards equivalent to or higher than our own.
Your Rights as a 525i User
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting 525i support.
You may request the deletion of your account and personal data, subject to any legal requirements or pending transactions.
For any enquiries regarding this privacy policy, data access requests, or deletion requests, please contact the 525i support team via email at [email protected]. We will respond within a reasonable timeframe. You may also refer to FAQ page for answers to common questions.
Privacy Policy Changes & Contact
525i reserves the right to update this Privacy Policy periodically to reflect changes in data handling practices, legal requirements, or platform improvements. Users will be notified of any significant changes via in-platform notifications or email.
This policy takes effect from the date it is published on the official 525i website. Continued use of the platform after any changes are posted constitutes your acceptance of the latest version of this Privacy Policy.
We encourage users to check this page from time to time to stay informed about how 525i handles your personal information. If you have any concerns, do not hesitate to reach out to us.